An intention-based service design discipline for the product-service architecture.

An intention-based service design discipline for the product-service architecture.

From the 1990\'s onwards, service science field has experienced a great growth, taking the Marketing academic field as the precursor, next gathering Management and also Engineering academic field. From business tool (i.e., e-commerce), new approaches in service delivery (e.g., IT-based self-ser...

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Bibliographic Details
Main Author: Dutra, Diogo de Souza
Other Authors: Silva, José Reinaldo
Format: Others
Language:en
Published: Biblioteca Digitais de Teses e Dissertações da USP 2016
Subjects:
Design de serviços
Design enginnering
Engenharia de design
Engenharia de requisitos
Engenharia de serviços
iEstrela
iStar
Requirement enginnering
Service design
Service enginnering
Serviços (Sistemas)
Online Access:http://www.teses.usp.br/teses/disponiveis/3/3152/tde-16032017-105320/

Internet

http://www.teses.usp.br/teses/disponiveis/3/3152/tde-16032017-105320/

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