Psychological Empowerment and Customer Orientation in the Grocery Industry
Organizations incur $83 billion per year in losses because of negative consumer experiences. Leadership behaviors and the various aspects of organizational life affect employee-customer interactions. With psychological empowerment theory as a theoretical framework, the purpose of this correlational...
| Main Author: | |
|---|---|
| Format: | Others |
| Language: | en |
| Published: |
ScholarWorks
2016
|
| Subjects: | |
| Online Access: | https://scholarworks.waldenu.edu/dissertations/2675 https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=3778&context=dissertations |