Proactive IT Incident Prevention: Using Data Analytics to Reduce Service Interruptions
The cost of resolving user requests for IT assistance rises annually. Researchers have demonstrated that data warehouse analytic techniques can improve service, but they have not established the benefit of using global organizational data to reduce reported IT incidents. The purpose of this quantita...
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| Format: | Others |
| Language: | en |
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ScholarWorks
2017
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| Online Access: | https://scholarworks.waldenu.edu/dissertations/3404 https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=4507&context=dissertations |