Exploring Customer Service Through Hospital Management Strategies
Patient demand for a better quality of healthcare and services has increased as insurance companies have decreased payments to hospitals. The purpose of this qualitative single exploratory case study was to explore hospital managers' strategies to improve customer service. Data were gathered fr...
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| Format: | Others |
| Language: | en |
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ScholarWorks
2017
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| Online Access: | https://scholarworks.waldenu.edu/dissertations/3700 https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=4803&context=dissertations |