Putting Citizens First: Engagement in Policy and Service Delivery for the 21st Century
This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achiev...
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| Format: | eBook |
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Canberra
ANU Press
2013
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| Online Access: | Get fulltext |