Performance impacts of structure and volition in implementing policy through it-enabled government-to-citizen and government-to-employee interactions
Both citizens and public servants have both voluntary and mandatory interactions with government through technology and these interactions range from unstructured to highly structured based on the technology or business processes implemented. Using data on the 50 U.S. states, we develop taxonomies o...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier B.V.
2019
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| Subjects: | |
| Online Access: | View Fulltext in Publisher |