Managing value co-creation in consumer service systems within smart retail settings

Managing value co-creation in consumer service systems within smart retail settings

The study proposes a holistic approach to consumer service systems and “collective intelligence” by investigating the Collective Knowledge Systems (CKSs) and the Social Semantic Web (SSW) platform as enablers for value co-creation. Our paper makes progress exploring on value co-creation within smart...

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Bibliographic Details
Main Authors: Bassano, C. (Author), Piciocchi, P. (Author), Pietronudo, M.C (Author), Spohrer, J.J.C (Author)
Format: Article
Language:English
Published: Elsevier Ltd 2018
Subjects:
Collective knowledge systems
holistic approach
Internet
knowledge based system
retailing
service quality
Smart retailing, Consumer service system
social network
Social-semantic web
stakeholder
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