Patient satisfaction and loyalty to the private hospitals in Sana'a, Yemen

Patient satisfaction and loyalty to the private hospitals in Sana'a, Yemen

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Objective: To evaluate patients' satisfaction and loyalty to private hospitals and to identify factors influencing patient loyalty. Design. A cross-sectional, population-based study was conducted between May and September of 2005. Setting: Sana'a, the capital city of the Republic of Yemen....

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Bibliographic Details
Main Authors: Anbori, A. (Author), Daher, A.M (Author), Ghani, S.N (Author), Su, T.T (Author), Yadav, H. (Author)
Format: Article
Language:English
Published: Oxford University Press 2010
Subjects:
adult
Adult
article
clinical assessment tool
clinical evaluation
controlled study
Cross-Sectional Studies
cross-sectional study
empathy
female
Female
health care quality
health service
hospital cost
Hospitals, Private
human
Humans
interrater reliability
interview
major clinical study
male
Male
medical care
patient care
patient satisfaction
Patient Satisfaction
population based case control study
Potential patients' loyalty private hospital
priority journal
private hospital
quality control
Quality of Health Care
questionnaire
Questionnaires
scoring system
SERVQUAL
sex difference
Sex Factors
Socioeconomic Factors
socioeconomics
standards
User's perception of quality
Yemen
young adult
Young Adult
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