Satisfaction among patients and caregivers receiving value-added services during the COVID-19 pandemic outbreak in a tertiary hospital in the Perak state of Malaysia

Satisfaction among patients and caregivers receiving value-added services during the COVID-19 pandemic outbreak in a tertiary hospital in the Perak state of Malaysia

Objectives: Patient satisfaction was used as an indicator of service quality in the public hospitals. The pharmacy value-added services (VAS) were intensified after the COVID-19 outbreak, and evaluation of user's satisfaction was important for service improvement. Methods: This was a single-cen...

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Bibliographic Details
Main Authors: Chang, C.-T (Author), Chew, C.-C (Author), Chew, L.-S (Author), George, D. (Author), Rajan, P. (Author), Yeo, Y.-L (Author)
Format: Article
Language:English
Published: Oxford University Press 2021
Subjects:
adult
Article
caregiver
coronavirus disease 2019
cross-sectional study
employment status
female
human
Likert scale
major clinical study
Malaysia
male
pandemic
Patient
patient satisfaction
pharmacist
Pharmacist
Pharmacy
questionnaire
Satisfaction
telecommunication
tertiary care center
tertiary education
validation process
value added service
Value-added service
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