A review and analysis of service level agreements and chargebacks in the retail industry
Purpose: The purpose of this paper is to examine service level agreements (SLAs) in the retail industry and uses empirical data to draw conclusions on the relationships between SLA parameters and retailer financial performance. Design/methodology/approach: Based on prior SLA theories, hypotheses abo...
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| Format: | Article |
| Language: | English |
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Emerald Group Holdings Ltd.
2018
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| Online Access: | View Fulltext in Publisher |