Service systems with heterogeneous customers: Investigating the effect of telemedicine on chronic care
Medical specialists treating chronic conditions typically face a heterogeneous set of patients. Such heterogeneity arises because of differences in medical conditions as well as the travel burden each patient faces to visit the clinic periodically. Given this heterogeneity, we compare the strategic...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
INFORMS Inst.for Operations Res.and the Management Sciences
2019
|
| Subjects: | |
| Online Access: | View Fulltext in Publisher |