Critical success factors of student relationship management

Critical success factors of student relationship management

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Due to the upward trend in the globalization of sustainability issues and the intense competitive environment, it is evident that higher education institutions need new strategic approaches to succeed. To this end, the inquiry for this paper has been made into the debate about student relationship m...

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Bibliographic Details
Main Authors: Abu, F. (Author), Awang, S.R (Author), Gholami, H. (Author), Saman, M.Z.M (Author), Sharif, S. (Author), Zakuan, N. (Author)
Format: Article
Language:English
Published: MDPI 2018
Subjects:
conceptual framework
Confirmatory factor analysis
Critical success factors
education
Employees' involvement
higher education
Knowledge management
literature review
management practice
perception
policy implementation
SRM technology
strategic approach
student
Student orientation
Student relationship management
sustainability
technological change
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