An approach to determining customer satisfaction in traditional Serbian restaurants
The aim of this paper is to make a proposal for an easy–to–use approach to the evaluation of customer satisfaction in restaurants. In order to provide a reliable way to collect respondents’ real attitudes, an approach based on the use of smaller number of evaluation criteria and interactive question...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Entrepreneurship and Sustainability Center
2019
|
| Subjects: | |
| Online Access: | View Fulltext in Publisher |