The apology mismatch: asymmetries between victim's need for apologies and perpetrator's willingness to apologize
Although previous research on apologies has shown that apologies can have many beneficial effects on victims' responses, the dyadic nature of the apology process has largely been ignored. As a consequence, very little is known about the congruence between perpetrators' willingness to apolo...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
2013-05.
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| Subjects: | |
| Online Access: | Get fulltext |