The apology mismatch: asymmetries between victim's need for apologies and perpetrator's willingness to apologize
Although previous research on apologies has shown that apologies can have many beneficial effects on victims' responses, the dyadic nature of the apology process has largely been ignored. As a consequence, very little is known about the congruence between perpetrators' willingness to apolo...
Main Authors: | Leunissen, Joost M. (Author), De Cremer, David (Author), Reinders Folmer, Christopher P. (Author), Van Dijke, Marius (Author) |
---|---|
Format: | Article |
Language: | English |
Published: |
2013-05.
|
Subjects: | |
Online Access: | Get fulltext |
Similar Items
-
An instrumental perspective on apologizing in bargaining: the importance of forgiveness to apologize
by: Leunissen, Joost M., et al.
Published: (2012) -
Forecasting errors in the averseness of apologizing
by: Leunissen, J. M., et al.
Published: (2014) -
Benefits of apology for offenders: the effects of victim presence and coercion on apologies
by: Saulnier, Alana
Published: (2012) -
When saying sorry may not help: transgressor power moderates the effect of an apology on forgiveness in the workplace
by: Zheng, Xue, et al.
Published: (2016) -
The value of apology: Apologies impact on stock returns
Published: (2014)