Linking Service Quality, Patients' Satisfaction and Behavioral Intentions: An investigation on Private Healthcare in Malaysia
The purpose of this paper is to examine the association between perceived service quality, patients' satisfaction and behavioral intentions in the private health care industry in Malaysia, a developing country. Hospital outpatients were selected as respondents for this study using the convenien...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
2016
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| Subjects: | |
| Online Access: | View Fulltext in Publisher |