Determining the Income Differences and Complaint Behavior among Automobile Repairs and Service Consumers in Shah Alam, Malaysia
Understanding consumer's complaint behavior is vitally important as it enables the company to enhance customer satisfaction as well as their experience with the particular company. This paper aims to investigate the differences in income and complaint behavior among automobile repairs and servi...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | View Fulltext in Publisher |