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  1. 1
    Destination Service Encounter Modeling and Relationships with Tourist Satisfaction
    by Meijing Zhou, Fuyuan Wang, Kaiyong Wang
    Published 2019-02-01
    Subjects: “...service encounters (SEs)...”
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    Article
  2. 2
    Investigating Effect of Service Encounter, Value, and Satisfaction on Word of Mouth: An Outpatient Service Context
    by Li-Chun Hsu
    Published 2018-01-01
    Subjects: “...service encounters...”
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    Article
  3. 3
    Perceptions of Service Quality: An Empirical Assessment of Modified SERVQUAL Model among Domestic Airline Carriers in Nigeria
    by Ganiyu Rahim A.
    Published 2016-12-01
    Subjects: “...service encounters...”
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    Article
  4. 4
    Emociones percibidas por los clientes en los encuentros de los servicios para garantizar la lealtad en una relación a largo plazo: Revisión teórica preliminar (Emotions perceived by customers at service encounters to ensure loyalty in a long-term relationship: Preliminary theoretical review)
    by Garza, Israel
    Published 2016-01-01
    Subjects: “...service encounters...”
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    Article
  5. 5
    Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
    by Chang Ching-Sheng, Chen Su-Yueh, Lan Yi-Ting
    Published 2013-01-01
    Subjects: “...Interpersonal-based medical service encounters...”
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    Article
  6. 6
    Managing the bank service encounter: A conceptual model
    by K. K. Govender
    Published 1999-06-01
    Subjects: “...Bank service encounter...”
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    Article
  7. 7
    PENGARUH SERVICE ENCOUNTER DAN EXPERIENTAL VALUE TERHADAP CUSTOMER SATISFACTION (STUDI KASUS MATAHARI DEPARTMENT STORE MATOS MALANG)
    by Nuri purwanto
    Published 2018-04-01
    Subjects: “...service encounter...”
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    Article
  8. 8
    The importance of the service encounter in influencing identity salience and volunteering behavior in the cultural sector
    Subjects: “...Service encounter...”
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    Article
  9. 9
    Service marketing application analysis in the case of driving schools in the Republic of Croatia
    by Silvije Jerčinović
    Published 2007-07-01
    Subjects: “...service encounter...”
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    Article
  10. 10
    IMPLIKASI HUMOR DAN PERAN LAYANAN KARYAWAN GARIS DEPAN TERHADAP KEPUASAN PELANGGAN
    by Widya Mulyati, Robert Kristaung
    Published 2018-03-01
    Subjects: “...and service encounter and customer satisfaction....”
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    Article
  11. 11
    Turist Rehberlerinin Kültürel Zekâ Düzeyi ve Özyeterlilik İnançlarının Hizmet Sunumuna Etkisi
    by Hasret ULUSOY YILDIRIM, Özlem KÖROĞLU
    Published 2019-01-01
    Subjects: “...Service Encounter...”
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    Article
  12. 12
    Analyzing effects of service encounter quality on customer satisfaction in banking industry
    Subjects: “...Service encounter quality...”
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    Article
  13. 13
    Design of an operations manager selection system in service encounter
    Subjects: “...Service encounter...”
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    Article
  14. 14
    Determinants of customer satisfaction with service encounter
    by Ariana Nefat, Nika Paus
    Published 2008-12-01
    Subjects: “...service encounter...”
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    Article
  15. 15
    The Nexus Between Service Encounter Perfomance and Brand Evangelism
    by David Amani Kinyongoh
    Published 2019-07-01
    Subjects: “...Service Encounter Perfomance...”
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    Article
  16. 16
    Contradictions and power play in service encounters: an activity theory approach
    Subjects: “...Service Encounter...”
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    Article
  17. 17
    Managing customer-to-customer interaction (CCI) – insights from the frontline
    by Gad Mohsen, M., Nicholls, R.
    Published 2019
    Subjects: “...Service encounter...”
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    Article
  18. 18
    Wellness Tourism among Seniors in Taiwan: Previous Experience, Service Encounter Expectations, Organizational Characteristics, Employee Characteristics, and Customer Satisfaction
    by Kaung-Hwa Chen, Feng-Hsiang Chang, Fang-Yu Liu
    Published 2015-08-01
    Subjects: “...service encounter expectations...”
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    Article
  19. 19
    Encounters along Micro-Level Borders: Silence and Metacommunicative Talk in Service Encounter Conversations between Finnish Employment Officials and Immigrants
    by Tarja Tanttu
    Published 2014-12-01
    Subjects: “...Service encounter conversation...”
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    Article
  20. 20
    Encounters along Micro-Level Borders: Silence and Metacommunicative Talk in Service Encounter Conversations between Finnish Employment Officials and Immigrants
    by Tarja Tanttu
    Published 2014-12-01
    Subjects: “...Service encounter conversation...”
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    Article
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