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  1. 1
    Destination Service Encounter Modeling and Relationships with Tourist Satisfaction
    by Meijing Zhou, Fuyuan Wang, Kaiyong Wang
    Published 2019-02-01
    Subjects: “...service encounters (SEs)...”
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    Article
  2. 2
    Customer-to-customer roles and impacts in service encounters
    by Lee, Linda
    Published 2016
    Subjects: “...Service encounters...”
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    Doctoral Thesis
  3. 3
    Emotions in service encounters from the perspectives of employees and customers
    by Slåtten, Terje
    Published 2011
    Subjects: “...service encounters...”
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    Doctoral Thesis
  4. 4
    Investigating Effect of Service Encounter, Value, and Satisfaction on Word of Mouth: An Outpatient Service Context
    by Li-Chun Hsu
    Published 2018-01-01
    Subjects: “...service encounters...”
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    Article
  5. 5
    Perceptions of Service Quality: An Empirical Assessment of Modified SERVQUAL Model among Domestic Airline Carriers in Nigeria
    by Ganiyu Rahim A.
    Published 2016-12-01
    Subjects: “...service encounters...”
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    Article
  6. 6
    Emociones percibidas por los clientes en los encuentros de los servicios para garantizar la lealtad en una relación a largo plazo: Revisión teórica preliminar (Emotions perceived by customers at service encounters to ensure loyalty in a long-term relationship: Preliminary theoretical review)
    by Garza, Israel
    Published 2016-01-01
    Subjects: “...service encounters...”
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    Article
  7. 7
    Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
    by Chang Ching-Sheng, Chen Su-Yueh, Lan Yi-Ting
    Published 2013-01-01
    Subjects: “...Interpersonal-based medical service encounters...”
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    Article
  8. 8
    Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company
    Subjects: “...service encounters...”
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    Others
  9. 9
    Managing the bank service encounter: A conceptual model
    by K. K. Govender
    Published 1999-06-01
    Subjects: “...Bank service encounter...”
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    Article
  10. 10
    The importance of the service encounter in influencing identity salience and volunteering behavior in the cultural sector
    Subjects: “...Service encounter...”
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    Article
  11. 11
    Identifying & Evaluating SystemComponents for Cognitive Trustin AI-Automated Service Encounters : Trusting a Study- & Vocational Chatbot
    by Eklund, Joakim, Isaksson, Fred
    Published 2019
    Subjects: “...Service Encounters...”
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    Others
  12. 12
    Service marketing application analysis in the case of driving schools in the Republic of Croatia
    by Silvije Jerčinović
    Published 2007-07-01
    Subjects: “...service encounter...”
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    Article
  13. 13
    Turist Rehberlerinin Kültürel Zekâ Düzeyi ve Özyeterlilik İnançlarının Hizmet Sunumuna Etkisi
    by Hasret ULUSOY YILDIRIM, Özlem KÖROĞLU
    Published 2019-01-01
    Subjects: “...Service Encounter...”
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    Article
  14. 14
    Analyzing effects of service encounter quality on customer satisfaction in banking industry
    Subjects: “...Service encounter quality...”
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    Article
  15. 15
    Design of an operations manager selection system in service encounter
    Subjects: “...Service encounter...”
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    Article
  16. 16
    The servicescape and the effects on interaction : A case study of Clas Ohlson
    by Peters, Thomas, Twint, Vincent
    Published 2011
    Subjects: “...service encounter...”
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    Others
  17. 17
    Determinants of customer satisfaction with service encounter
    by Ariana Nefat, Nika Paus
    Published 2008-12-01
    Subjects: “...service encounter...”
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    Article
  18. 18
    The Aronda "Black Box" - Bridging the Gap of Mistrust in Insurance Service Relationships : A Study of Damage Adjustment as a Critical Episode
    Subjects: “...service encounters...”
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    Others
  19. 19
    The Nexus Between Service Encounter Perfomance and Brand Evangelism
    by David Amani Kinyongoh
    Published 2019-07-01
    Subjects: “...Service Encounter Perfomance...”
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    Article
  20. 20
    Contradictions and power play in service encounters: an activity theory approach
    Subjects: “...Service Encounter...”
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    Article
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