O processo de divulgação de recall: as práticas da indústria automobilística e a influência na resposta do consumidor

Specific data on the Brazilian automotive industry show that the annual production of vehicles has surpassed the three million mark, showing an upward trend in production volume since 2004. It currently ranks as the sixth largest producer in the world. This vast consumer market is susceptible to var...

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Bibliographic Details
Main Authors: Ivan Luiz Laranjeiras Silva, Felipe Araujo Calarge, Fernando Pedro Rosa
Format: Article
Language:Portuguese
Published: Universidade Nove de Julho 2011-01-01
Series:Exacta
Online Access:http://www.redalyc.org/articulo.oa?id=81021138002