Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation

Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation

Background and aim: The NHS collects a large number of data on patient experience, but there are concerns that it does not use this information to improve care. This study explored whether or not and how front-line staff use patient experience data for service improvement. Methods: Phase 1 – seconda...

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Bibliographic Details
Main Authors: Louise Locock, Chris Graham, Jenny King, Stephen Parkin, Alison Chisholm, Catherine Montgomery, Elizabeth Gibbons, Esther Ainley, Jennifer Bostock, Melanie Gager, Neil Churchill, Sue Dopson, Trish Greenhalgh, Angela Martin, John Powell, Steve Sizmur, Sue Ziebland
Format: Article
Language:English
Published: NIHR Journals Library 2020-03-01
Series:Health Services and Delivery Research
Subjects:
patient experience
quality improvement
patient centred
ethnography
case study
organisational change
Online Access:https://doi.org/10.3310/hsdr08130

Internet

https://doi.org/10.3310/hsdr08130

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