A ‘telephone first’ approach to demand management in English general practice: a multimethod evaluation

A ‘telephone first’ approach to demand management in English general practice: a multimethod evaluation

Background: The increasing difficulty experienced by general practices in meeting patient demand is leading to new approaches being tried, including greater use of telephone consulting. Objectives: To evaluate a ‘telephone first’ approach, in which all patients requesting a general practitioner (GP)...

Full description

Bibliographic Details
Main Authors: Jennifer Newbould, Sarah Ball, Gary Abel, Matthew Barclay, Tray Brown, Jennie Corbett, Brett Doble, Marc Elliott, Josephine Exley, Anna Knack, Adam Martin, Emma Pitchforth, Catherine Saunders, Edward CF Wilson, Eleanor Winpenny, Miaoqing Yang, Martin Roland
Format: Article
Language:English
Published: NIHR Journals Library 2019-05-01
Series:Health Services and Delivery Research
Subjects:
FAMILY PRACTICE
TELEPHONE
PATIENT SATISFACTION
TRIAGE
WORKLOAD
PRIMARY CARE
PHYSICIAN–PATIENT RELATIONS
REMOTE CONSULTATION
Online Access:https://doi.org/10.3310/hsdr07170

Internet

https://doi.org/10.3310/hsdr07170

Similar Items