Patients’ time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study

Patients’ time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study

Abstract Background Patient satisfaction has become an increasingly important element in a service-oriented healthcare market. Although satisfaction is influenced by many factors, the waiting time to be seen by medical staff has been shown to be one of the key criteria. However, waiting is not an ob...

Full description

Bibliographic Details
Main Authors: Hervé Spechbach, Jessica Rochat, Jean-Michel Gaspoz, Christian Lovis, Frederic Ehrler
Format: Article
Language:English
Published: BMC 2019-08-01
Series:BMC Emergency Medicine
Subjects:
Patient satisfaction
Emergency department
Waiting time
Perceived waiting time
Service-oriented health care
Online Access:http://link.springer.com/article/10.1186/s12873-019-0254-1

Internet

http://link.springer.com/article/10.1186/s12873-019-0254-1

Similar Items