Organisational strategies and practices to improve care using patient experience data in acute NHS hospital trusts: an ethnographic study
Background: Although NHS organisations have access to a wealth of patient experience data in various formats (e.g. surveys, complaints and compliments, patient stories and online feedback), not enough attention has been paid to understanding how patient experience data translate into improvements in...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
NIHR Journals Library
2019-09-01
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| Series: | Health Services and Delivery Research |
| Subjects: | |
| Online Access: | https://doi.org/10.3310/hsdr07340 |