Using online patient feedback to improve NHS services: the INQUIRE multimethod study

Using online patient feedback to improve NHS services: the INQUIRE multimethod study

Background: Online customer feedback has become routine in many industries, but it has yet to be harnessed for service improvement in health care. Objectives: To identify the current evidence on online patient feedback; to identify public and health professional attitudes and behaviour in relation t...

Full description

Bibliographic Details
Main Authors: John Powell, Helen Atherton, Veronika Williams, Fadhila Mazanderani, Farzana Dudhwala, Steve Woolgar, Anne-Marie Boylan, Joanna Fleming, Susan Kirkpatrick, Angela Martin, Michelle van Velthoven, Anya de Iongh, Douglas Findlay, Louise Locock, Sue Ziebland
Format: Article
Language:English
Published: NIHR Journals Library 2019-10-01
Series:Health Services and Delivery Research
Subjects:
digital health
e-health
internet
patient experience
quality improvement
literature review
survey
interviews
ethnography
Online Access:https://doi.org/10.3310/hsdr07380

Internet

https://doi.org/10.3310/hsdr07380

Similar Items