Using online patient feedback to improve NHS services: the INQUIRE multimethod study
Background: Online customer feedback has become routine in many industries, but it has yet to be harnessed for service improvement in health care. Objectives: To identify the current evidence on online patient feedback; to identify public and health professional attitudes and behaviour in relation t...
Main Authors: | John Powell, Helen Atherton, Veronika Williams, Fadhila Mazanderani, Farzana Dudhwala, Steve Woolgar, Anne-Marie Boylan, Joanna Fleming, Susan Kirkpatrick, Angela Martin, Michelle van Velthoven, Anya de Iongh, Douglas Findlay, Louise Locock, Sue Ziebland |
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Format: | Article |
Language: | English |
Published: |
NIHR Journals Library
2019-10-01
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Series: | Health Services and Delivery Research |
Subjects: | |
Online Access: | https://doi.org/10.3310/hsdr07380 |
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