Predicting Service Reliability - Using Survival Analysis of Customer Fuzzy Satisfaction
Abstract. It had been known that the main objective of adding service was creating value to improve customer satisfaction. Therefore, if customer satisfaction was plotted in time series variable, service reliability function was reflected. The benefits obtained from understanding the service reliabi...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Institut Teknologi Bandung
2018-12-01
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| Series: | Asian Journal of Technology Management |
| Subjects: | |
| Online Access: | http://journal.sbm.itb.ac.id/index.php/ajtm/article/view/2556 |