To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives
Abstract/ Summary Customer self-service technology such as self-check-in kiosks has been implemented successfully at airports. Travellers seem to have accepted this technology and have become familiar with the concept. Self-service kiosks are currently also introduced in some American, European and...
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| Format: | Others |
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Auckland University of Technology,
2011-06-27T00:21:39Z.
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| Online Access: | Get fulltext |