A Study of IT and ITIL on Contact Center Applications in International Express & Logistics
碩士 === 國立政治大學 === 經營管理碩士學程(EMBA) === 94 === In order to satisfy the increasing requirements from customers and to face the rapid innovation of information technology, enterprise not only needs to improve its product value but also to change its business model from product-centered to service-centere...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/95515898050142808629 |