The influence of the service quality, service failure and recovery on customer satisfaction:an empirical study of the international express service in Taiwan
碩士 === 國立政治大學 === 管理碩士學程(AMBA) === 97 ===
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/59491223920996911958 |