Service Failure and Service Recovery in Apparel Industry:comparison between Consumer and Employee
碩士 === 大葉大學 === 人力資源暨公共關係學系 === 98 === This study was intended to probe into service failures and to build consumer subjecftively service blueprint by SSIT method in apparel industry. In order to explore the link anger points in service failures by both customers and employees viewpoints, this s...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/72373088527377038710 |