The Dark Side of “Moment of Truth”:Research of the Service Sabotage Behaviors in the Food and Beverage Industry
碩士 === 高雄餐旅學院 === 餐旅管理研究所 === 98 === The frontline employees serve the key roles of telling the “Moment of Truth”. Employees in the food and beverage industry provide the high customer-contact service work that customers can directly feel satisfied or not. In the past studies focusing on quality...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40886094707454738345 |