A Study of Restaurant Service Failure and Over Service from the Manager Perspective in the International Tourist Hotels
碩士 === 國立高雄餐旅大學 === 餐旅管理研究所在職專班 === 101 === Service failure will cause negative perception and also the reason for customers to be patronized or not, regarding to the research most of the failure service cannot be able to provide the required needs,the delay service that fails to the standard of pro...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/09169103320541703207 |