| Summary: | 碩士 === 國立中央大學 === 人力資源管理研究所 === 104 === The purpose of the study is to examine the impacts of instant messenger application on work stress and organizational communication effectiveness, and also examine the moderating effect of self-efficacy.
The questionnaires are issued to various industries in Taiwan with 238 questionnaires retrieved. The results of analysis show that the instant messenger application is negatively related to work stress. Besides, the instant messenger application is positively related to communication effectiveness and this relationship can be moderated by self-efficacy. That is to say, employees with higher self-efficacy, it will strengthen the impacts of implementing instant messenger on organizational communication effectiveness.
Due to the impacts of instant messenger application on work stress and organizational communication effectiveness, this research suggest that when applying instant messenger as a communication tool of work, we should know well the preference of users is. For the users themselves, it is important for them to manage themselves to the use of it to increase the communication effectiveness.
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